Distributors did not seem to warm up to the way eFusjon began handling customer service issues through e-mail, so Rob Towles said eFusjon plans to revamp their customer service department (again).
A couple months ago, eFusjon began handling all customer service issues through e-mail for a couple reasons. One, e-mail would save the company overhead costs, which ultimately would be passed along to distributors. Two, individuals would be less likely to waste customer service representatives time with ridiculous questions about whether they could put an eFusjon fountain in their front yard and how to go about it. And three, a record of all service issues would be documented (in writing) -- apparently, record-keeping issues became a problem. Frankly, all of these reasons made perfect sense to me, and I never had an issue receiving a response from customer service in a timely manner. But, the majority of distributors did not feel the same as I did and rumors arose (from other companies) that eFusjon was in financial trouble and could not make payroll and blah, blah, blah.
So, eFusjon listened to its distributors and (per Rob Towles) will be ushering in a new, larger customer service department in the next 4-6 weeks. Once again, you will be able to call in or e-mail. And, eFusjon will be acquiring the necessary tools to record any pertinent conversations. Plus, eFusjon is expanding their headquarters into a second building ("on the same block") to accommodate the larger customer service department.
Hopefully this time, people will develop their own schematics for their eFusjon fountains, but I doubt it...
A couple months ago, eFusjon began handling all customer service issues through e-mail for a couple reasons. One, e-mail would save the company overhead costs, which ultimately would be passed along to distributors. Two, individuals would be less likely to waste customer service representatives time with ridiculous questions about whether they could put an eFusjon fountain in their front yard and how to go about it. And three, a record of all service issues would be documented (in writing) -- apparently, record-keeping issues became a problem. Frankly, all of these reasons made perfect sense to me, and I never had an issue receiving a response from customer service in a timely manner. But, the majority of distributors did not feel the same as I did and rumors arose (from other companies) that eFusjon was in financial trouble and could not make payroll and blah, blah, blah.
So, eFusjon listened to its distributors and (per Rob Towles) will be ushering in a new, larger customer service department in the next 4-6 weeks. Once again, you will be able to call in or e-mail. And, eFusjon will be acquiring the necessary tools to record any pertinent conversations. Plus, eFusjon is expanding their headquarters into a second building ("on the same block") to accommodate the larger customer service department.
Hopefully this time, people will develop their own schematics for their eFusjon fountains, but I doubt it...
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